Refund Policy

General Overview

  1. ShopSmartt provides customers with a hassle-free return and refund process for eligible products.
  2. Refunds and returns are only accepted under specific conditions outlined in this Policy.
  3. Not all products are eligible for refund due to hygiene, customization, or regulatory restrictions.
  4. Refund timelines and processes may vary depending on payment method, product category, and customer location.

2. Eligibility for Returns and Refunds

Products purchased on ShopSmartt may qualify for a refund or exchange if they meet the following conditions:

  1. Timeframe: The return request must be raised within 7–15 days (as per category) of product delivery.
  2. Condition: The product must be unused, unwashed, undamaged, and in its original packaging with all tags, labels, and accessories intact.
  3. Proof of Purchase: A valid order ID, invoice, or purchase confirmation email must be provided.
  4. Eligible Reasons for Refund/Return:
    • Defective, damaged, or broken item received.
    • Wrong item delivered (size, color, or style mismatch).
    • Missing product parts or accessories.
    • Product significantly different from description or images.
  5. Non-Eligible Cases:
    • Products damaged due to customer misuse or negligence.
    • Items purchased during clearance or final sale.
    • Personalized, customized, or perishable items.
    • Intimate wear, lingerie, cosmetics, and certain hygiene-sensitive products.

3. Categories and Specific Return Rules

  1. Clothing & Fashion: Eligible for return if unworn, unwashed, and in original condition. Trial for fit is acceptable.
  2. Footwear: Must be unused with original box and packaging.
  3. Accessories & Jewelry: Only refundable if unopened and unused, unless damaged on arrival.
  4. Electronics (if offered): Covered only for manufacturing defects reported within the return window.
  5. Gift Cards & Vouchers: Non-refundable and non-exchangeable.

4. Return Request Process

To initiate a return or refund:

  1. Login: Sign in to your ShopSmartt account.
  2. Request: Navigate to “My Orders” → select the product → click “Request Return/Refund.”
  3. Reason: Provide detailed reason and upload supporting images/videos if applicable.
  4. Approval: Our customer support team will review your request within 48 hours.
  5. Pickup/Drop-off:
    • Eligible items will be collected by our courier partner.
    • In some cases, customers may be asked to ship the product to our return center.
  6. Confirmation: Once the returned product passes quality checks, a refund will be initiated.

5. Refund Methods and Timelines

Refunds are processed via the original payment method used during checkout.

  1. Credit/Debit Cards: 7–10 business days.
  2. Net Banking/UPI: 5–7 business days.
  3. Wallet/Store Credit: 24–48 hours.
  4. Cash on Delivery Orders: Refunds will be issued via bank transfer or ShopSmartt wallet within 7–10 business days.

Note: Refund timelines may vary depending on your bank or payment provider. ShopSmartt cannot be held responsible for delays caused by third parties.

6. Partial Refunds

In certain situations, only partial refunds may be granted:

  1. Products with minor damages not affecting usability.
  2. Orders with missing accessories (refund adjusted accordingly).
  3. Items returned after the official return window but approved as an exception.

7. Exchanges

  1. Customers may request an exchange instead of a refund.
  2. Exchanges are subject to product availability. If unavailable, a refund will be processed.
  3. Only one exchange request per order is permitted.

8. Cancellations

  1. Orders can be canceled before shipment for a full refund.
  2. Once shipped, cancellation requests will be treated as returns.
  3. Refunds for canceled orders will be processed within 5–7 business days.

9. Damaged, Defective, or Wrong Products

  1. Customers must report issues within 48 hours of delivery.
  2. Photos or videos showing the defect/damage must be provided.
  3. If verified, we will arrange a free pickup and issue a full refund or replacement.

10. Non-Refundable Items

Certain categories are strictly non-refundable:

  • Undergarments, lingerie, swimwear.
  • Cosmetics and personal hygiene products.
  • Perishable goods (e.g., food, flowers).
  • Customized or engraved items.
  • Digital goods, subscriptions, or gift cards.

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